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When to replace the core
Two red lights indicate that your WaveRider has reached the end of its life. See FAQ question 8 for more information.
You can continue using WaveRider by sending it to the headquarters in Singapore for refurbishment and replacement of its internal core.
The core contains US-patented polymeric material that vibrates when “excited”, releasing low, organic frequencies. Like all materials, it has a fatigue point and needs replacement after 17,520 hours of use.
Core replacement includes return shipping.
How refurbishment works
Arrange collection. Contact the team to place an order and arrange pickup. This takes roughly 5 working days.
Check your shipping documents. DHL documents will be emailed to you. Provide a valid email address and home address, and check your junk folder. We cannot collect from or deliver to PO boxes.
Pack the device securely. Use the original box or a box no larger than 28 × 18 × 14 cm. Protect the device well. Do not put the device or its box into a flexible plastic bag; additional costs will be charged to you. Larger boxes also incur additional delivery costs.
Confirm pickup. We will arrange the DHL collection date and time and let you know.
Allow time for refurbishment. Once we receive your device, core replacement and refurbishment take 3–4 weeks.
Receive your refurbished WaveRider. Your device will look as good as new, and we will arrange return shipment through DHL.
For enquiries, email info@healthquest.com.sg or call/WhatsApp +65 84993776.
Product information
Setup and device indicators
